Credits are your weekly allowance for booking classes and recovery sessions at Be Well. Core members receive 4 credits per week, Vital members receive 6 credits per week, and Prime members receive unlimited credits. Credits refresh each week and let you book from our full schedule of 75+ classes and recovery suite sessions.

Well On Track is our flagship physiotherapist-led program included in Vital and Prime memberships. It consists of 4x structured consults with a qualified physiotherapist who builds your personalised health plan and monitors your progress every step of the way. It is the key difference between the Core and Vital tiers.

Core ($85/week) includes 4 credits per week, unlimited gym and Smart Strength equipment access, and 75+ weekly classes. Vital ($105/week) adds the Well On Track physiotherapist program, 6 credits per week, and credit-based access to the recovery suite. Prime ($130/week) includes everything in Vital plus unlimited credits for classes and recovery, priority booking for special events and workshops, complimentary guest passes and exclusive Prime events.

The Rehab Membership ($105/week) is designed for people recovering from surgery, an injury or pregnancy. It includes a full body assessment and personalised recovery roadmap from our physiotherapist, 1 Clinical Pilates class per week, 4 recovery sessions per week, and unlimited HUR smart strength equipment access. It may be claimable under Private Health Insurance, Medicare, WorkCover and NDIS.

The Be Well Hawthorn recovery suite includes an infrared sauna, Hydroxy AirPod, compression therapy and hot & cold baths: 4 modalities designed to accelerate muscle recovery and support long-term wellbeing. Vital members access the recovery suite using credits; Prime members have unlimited access. Rehab members have 4 recovery sessions per week included in their membership.

Standard membership fees are not directly claimable under private health insurance. However, the Rehab Membership and individual allied health services (physiotherapy consultations, Clinical Pilates, Well On Track) are claimable through private health insurance via HICAPS. Medicare rebates are available for Chronic Conditions ($60.43/session, up to 5 services) and Mental Health ($141.85/session, up to 10 sessions) with a valid GP referral. The Rehab Membership may also be claimable under WorkCover, NDIS, My Aged Care and the Transport Accident Commission.

No. We encourage every prospective member to book a free private tour first. You will see the full facility, meet the team and have all your questions answered with no pressure and no obligation. You can also book standalone physiotherapy consultations, Clinical Pilates or Bone Vitality Program sessions without a membership.

Life happens. We understand that circumstances change and we will work with you to find the best solution. Please speak to our team about pausing options and we will do everything we can to support you.

Yes. The Bone Vitality Program and Clinical Pilates are available as add-ons to any membership. The Bone Vitality Program is a physiotherapist-led strength program specifically for building bone density, limited to 4 participants per class. Clinical Pilates is physiotherapist-led, individually prescribed reformer and apparatus work, limited to 3 participants per class.