Credits are your flexible wellness currency at Be Well. Use them for:

• Group Fitness Classes: Yoga, Pilates, Strength, and more
• Recovery Sessions: Infrared saunas, Hydroxy Airpod, compression therapy
• Hydrotherapy: Hot and cold contrast therapy

One credit = one class or recovery session. Credits reset weekly, giving you the freedom to customise your wellness routine.

At Be Well, we support you to get on track - and stay on track - to lifelong health and wellbeing. Our main way of doing this through our Well On Track Program, included in Vital and Prme Memberships, or purchased for $1,260.
You get a one-on-one consult with one of our expert Physios every 12 weeks, who does an assessment, monitors progress, and develops your Plan for the next 12 weeks. More information here.

Absolutely! We offer a risk-free trial period with all our memberships. If you decide within your first 7 days that our Health Club isn't right for you, simply cancel and we'll refund all payments made, including any joining fees.

The only charge you'll incur is the Casual Rate ($35) for each Credit you've used during this trial period. We won't ask any questions when you cancel, though we always appreciate any feedback about your experience to help us improve our services.

Feel free to speak with our friendly team at recepion if you have any questions.

Yes. If you're hesitant about committing to a longer 6 or 12-month health journey, our 12- Week Body & Lifestyle Program offers the perfect starting point.

This flagship program gives you a chance to experience meaningful results before considering our comprehensive membership options. Many members find this shorter program provides the confidence and motivation they need to continue their wellness journey with us.

Yes, you can access various rebates and funding options depending on your specific needs, the services you use, and your coverage arrangements.

Private Health Insurance
Most Well On Track and Allied Health services are claimable through private health insurance, with benefits varying based on your level of coverage and provider. We'll provide all necessary documentation for your claims, and can process many claims on-the-spot using HICAPS.

Medicare
Medicare offers several rebate options:

• Mental Health: Rebates of $141.85 per session for up to 10 Clinical Psychology sessions each calendar year with a valid GP Mental Health Care Plan
• Chronic Conditions: Rebates of $60.43 per session for up to 5 Allied Health services each calendar year with a GP Chronic Condition Management Plan

Other Government Programs
Additional funding may be available if you're participating in:

• WorkSafe: For work-related injuries or conditions
• NDIS: For eligible participants with permanent disabilities
• My Aged Care: For Australians aged 65+ (50+ for Aboriginal and Torres Strait Islander people)
• Transport Accident Commission: For Victorians injured in transport accidents.

We strongly advocate for expanded preventative health coverage across all funding streams. While we can provide basic information, we recommend you speak directly with your health insurer, GP, or relevant government program administrators to confirm your eligibility and understand the specific claiming processes that apply to your situation.

Yes, life happens and so does going on holiday! You can temporarily suspend your membership based on your plan:

• 6-month membership: Includes 3 weeks of complimentary hold time
• 12-month membership: Includes 6 weeks of complimentary hold time.

Need more time? You can extend your hold for up to an additional 12 weeks at a reduced rate of just $10 per week.

To arrange a membership hold, please contact our friendly team at reception or through your member portal.

Your membership includes everything described in your tier. Services such as psychology, remedial and therapeutic massage, private PT and yoga sessions, and kinesiology are available if needed beyond your included benefits.